Privacy Policy

1. Who we are

RepairBricks is the customer-facing brand operated by KPS Cleaning & Maintenance Services Private Limited, based in Faridabad, Haryana, India. This policy explains how we handle personal information in connection with repairbricks.in, service enquiries and bookings.

2. Information we may collect

Depending on how you interact with us, information may include your name, phone number, email address, service address, booking and service preferences, communications with our team, payment status or transaction reference, and information you choose to provide about the service location.

Our website or hosting providers may also process technical information such as IP address, browser and device details, pages requested, and security or diagnostic logs. Cookies or similar technologies may be used where enabled by the website or its integrated services.

3. How we use information

We may use information to respond to enquiries, create and manage bookings, coordinate service delivery, communicate appointment changes, process or reconcile payments, provide customer support, improve our services and website, prevent fraud or misuse, maintain records, and comply with applicable legal obligations.

We will use contact information for service-related communications. Where consent is required for promotional messages, we will seek it and provide an appropriate way to opt out.

4. Sharing and service providers

We may share relevant information with personnel or service professionals who need it to fulfil a booking, and with service providers supporting website hosting, authentication, communications, payment processing, analytics or technical operations, where those services are used.

We may also disclose information when required by law, legal process, or to protect the rights, safety and security of customers, the company or others. We do not describe any particular third-party integration as active unless it is actually used for the relevant transaction.

5. Payments and account security

Payment information may be processed by the payment provider used for your transaction. Do not send us card PINs, passwords or one-time passwords. We take reasonable steps to protect information, but no internet transmission or storage method can be guaranteed to be completely secure.

6. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including service fulfilment, customer support, accounting, dispute resolution, security and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.

7. Your choices and rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, ask questions about its use, or withdraw consent where processing is based on consent. Some information may need to be retained to complete a booking, meet legal obligations or resolve a dispute.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children

Our services and website are intended for people arranging home or business services, not for children to use independently. Please do not provide a child's personal information unless it is necessary for a service request and you are authorised to do so.

9. Third-party websites and changes

Our website may link to third-party websites or services that have their own privacy practices. We are not responsible for their policies. We may update this Privacy Policy from time to time by publishing a revised version on this page.

10. Contact us

For privacy questions or requests, contact RepairBricks through repairbricks.in/contact or call +91 97291 14877 during the listed support hours. Please include enough detail for us to understand and respond to your request.